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WASHINGTON STATE
LEGAL NOTICE
RFP posted by Marshall Robinson, RFP Coordinator
The Evergreen State College, Olympia, WA.
RFP Title: Automated Calling Center
RFP Number: IT201
Close Date: July 8, 2003 3:00p.m. Pacific Time
Close Date for Letter of Intent to Respond: May 30, 2003 12:00p.m. Pacific Time
(see Section 2.3)
The Evergreen State College is seeking proposals for the purchase of an
Automated Calling Center system.
The purpose of this RFP is to purchase an Automated Calling Center system. This
system will replace a non-automated system currently used in Evergreen's Annual
Fund fundraising. The system will consist of twelve calling stations and
fundraising will be year round. The Evergreen State College is a four-year
public college with approximately 4000 students at the Olympia campus and 200 at
the Tacoma satellite campus. Evergreen expects the Vendor will provide:
Calling center software appropriately sized for
a campus the size of Evergreen. Software must also be upgradeable for future
growth. Software must be compatible with PCs using Windows 2000 Pro.
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Software licensing for
all other software required for system functionality. (i.e. SQL, etc.)
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Installation and configuration.
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Consulting with appropriate Evergreen staff to develop interfaces and system
configuration.
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Furnish a complete project plan including timeline with vendor and Evergreen
responsibilities clearly defined.
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Furnish a detailed testing plan including Banner interfaces.
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On-site training for Automated Calling Center administrators, callers, and
Evergreen's technical support staff.
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24 hour x 7 days per week with maximum 2 hours response technical support.
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Software Maintenance.
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Headsets.
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System hardware minimum and recommended requirements for optimal operation.
Computer systems shall use Windows 2000 Pro operating systems.
Evergreen may furnish computer equipment and servers from existing Evergreen
owned equipment or purchase direct from computer manufacturers using existing
contracts. Evergreen will furnish calling center furniture and the Nortel
telephone system.
The RFP IT201 and the sample contract may be downloaded from the following
location:
http://www.evergreen.edu/support/rfp/IT201/
Contact RFP Coordinator Marshall Robinson @ (360) 867-5068 or email robinsgm@evergreen.edu
for information regarding this RFP. Interested vendors should furnish their
contact information to Marshall Robinson ASAP if they wish to receive updates,
changes, or answers to questions. A Letter of Intent to Respond, see Section
2.3, must be received via fax (360) 867-6831 or mail by 12:00p.m. Pacific Time,
May 30, 2003 in order to be considered responsive.
It is the sole responsibility of the vendor to assure his/her response is
received in Evergreen's Purchasing Office no later than 3:00p.m.
Pacific Time, July 8, 2003.
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